PRIVACY POLICY

The Cambridge Assisted Living & Cottages ("The Cambridge," "we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information you provide through our website, forms, communications, and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms
• Information submitted through tour scheduling forms
• Employment application information
• Information submitted through chatbot conversations
• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website addresses
• Website usage analytics

This information helps us improve our website and better serve visitors.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests
• Schedule and manage community tours
• Provide information about our services and living options
• Process employment applications
• Improve website functionality and user experience
• Send requested communications
• Provide customer support
• Maintain the security of our website and systems
• Comply with legal obligations

We only use personal information for legitimate business purposes related to operating The Cambridge Assisted Living & Cottages and serving prospective residents, current residents, families, and job applicants.

SMS Communications

If you provide your mobile phone number, you may receive text messages from The Cambridge regarding:

• Tour scheduling
• Appointment confirmations
• Appointment reminders
• Requested information
• Customer service communications
• Community-related updates that you have requested

Program Name

The Cambridge Assisted Living & Cottages SMS Program

Message Frequency

Message frequency varies depending on your interactions with us and the services you request.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you may receive a final confirmation message confirming your removal from our messaging program.

Help Instructions

For assistance, reply HELP to any message or contact us directly using the contact information provided below.

Consent

Consent to receive text messages is not required as a condition of receiving services from The Cambridge.

Email Communications

If you provide your email address, we may send communications related to:

• Information you have requested
• Tour scheduling
• Community updates
• Employment opportunities
• Other relevant communications

You may unsubscribe from marketing-related emails at any time by following the unsubscribe instructions included in those communications.

Sharing of Information

We respect your privacy and are committed to responsible information practices.

We Do Not Sell Personal Information

The Cambridge does not sell, rent, trade, or share personal information with third parties for their marketing purposes.

Limited Sharing

We may share information with trusted service providers who assist us in operating our website or providing services on our behalf. These providers are contractually obligated to maintain the confidentiality and security of your information. We may also disclose information when required by law, regulation, legal process, or governmental request.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behavior
• Measure website performance
• Enhance user experience

Cookies are small files stored on your device that help websites remember information about your visit.

Most web browsers allow you to manage cookie preferences through browser settings.

Disabling cookies may affect certain website features and functionality.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.

Children's Privacy

Our website is intended for adults seeking information about senior living services. We do not knowingly collect personal information from children under the age of 13. If we become aware that information from a child under 13 has been collected, we will take appropriate steps to remove it.

Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of personal information when legally permitted
• Withdraw consent for certain communications
• Request information regarding our privacy practices

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page along with a revised "Last Updated" date.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

The Cambridge Assisted Living & Cottages

301 H Street SW Quincy, WA 98848

Phone: 509-797-9555

Email: info@thecambridgequincy.com

Thank you for trusting The Cambridge Assisted Living & Cottages.