Frequently Asked Questions
The questions families ask us most, answered honestly.
Financial & Contract
Is there a move-in fee or deposit? Are they refundable?
There is no move-in fee. In some cases, a refundable deposit is required to reserve an apartment or join the waiting list.
What services cost extra?
Base rent includes housing, utilities, Wi-Fi, cable, weekly laundry, housekeeping, meals, and limited personal care. Extra costs may include higher levels of care, such as diabetes support, nurse delegation, and bedside care.
What is your move-out policy?
A written notice is usually required 30 days before moving out. Shorter notice may be allowed in emergencies, such as a sudden move to a higher level of care or end-of-life needs.
Is a resident’s apartment held during hospital stays?
Yes. The apartment is held as long as rent and base service fees continue to be paid.
How are billing and care changes communicated?
Written 30-day notices are given for annual rate increases. Changes in care level and related costs are shared after a resident assessment, usually through a meeting or a formal letter to the resident or their financial power of attorney (POA).
What happens if care needs exceed what the community can provide?
If a resident needs more care than the community can safely provide, management works with the family to help find an appropriate placement for the resident where those needs are met, such as skilled nursing or specialized memory care.
Are contracts month-to-month?
Yes. The Cambridge uses month-to-month agreements, which give flexibility if a resident’s needs change.
Care & Medical Support
What care services are available?
Services include help with daily activities such as bathing, dressing, grooming, mobility, personal hygiene, medication support, and diabetes care, along with housekeeping, laundry, and scheduled wellness activities.
Is staff available 24/7?
Yes. Trained staff are awake and available in the building 24 hours a day, 7 days a week, to respond to emergencies and resident needs.
How are medications managed?
The Cambridge provides full medication assistance and medication reminders. Residents may also self-administer medications if they are evaluated as able to do so safely.
Are nurses onsite?
The Cambridge offers nurse delegation services for an additional cost. Nursing support is provided through delegation or home health services.
How are emergencies handled?
Apartments have emergency pull cords, and residents may also wear wireless pendants. Staff responds, and when necessary, calls 911 or emergency services if more medical help is needed.
Can residents receive physical therapy or home health services?
Yes. Residents can often work with third-party, Medicare-certified home health agencies to receive physical, occupational, or speech therapy in their apartments.
How are personalized care plans created?
Before move-in, the resident and their medical power of attorney (POA), if applicable, take part in a care evaluation. This review looks at medical history, doctor recommendations, and personal needs and preferences to create a resident-centered care plan.
How often are care evaluations completed?
Evaluations are completed every year or whenever there is a significant change in health, such as when returning from a hospital or rehab stay.
How do you communicate with families about health updates?
Our care team shares routine updates in-person or by phone, email, or text. For major health changes, medication changes, or emergencies, designated family contacts are called right away.
Still have question? Reach out now and let us know it.